Terms and Conditions

Who we are and how you accept these terms

Gudsoop (“Gudsoop”, “we”) provides the services described on gudsoop.com. The company details (legal name, address and RFC) are included in the final version of these Terms and on your invoice. These Terms apply to every package and piece you buy on gudsoop.com or through a written proposal.

By hiring us you accept these Terms and the summary of your package or your written proposal. If anything in your written proposal contradicts these Terms, the proposal prevails.

Words we use

• Package: a closed set of deliverables at a fixed price (for example, the Starter Pack or the Completo package).
• Main video: the first video for each offer, carrying its core message.
• Variant: a video built on the main video that changes the opening (hook) and the close (CTA).
• Brand piece: a video made from scratch, longer than 20 s or with cinematic production (a manifesto, a single-take shot, several characters). It is not part of any package.
• Storyboard: the images for each scene that you approve before we animate anything.
• Round of changes: a single list of adjustments you send us, in writing, on the storyboard.
• Credits: what the AI tools charge to generate images and video.
• Inputs: what we need from you: your brand, photos or product, references and approvals.

What your package includes

What each package includes is on the packages page and in the summary you accept before paying. That summary is your scope agreement. For example, the Completo package includes 20 videos of 20 s (4 offers with 5 openings each), storyboards before production, one round of changes on the storyboard and AI credits up to the cap stated in your summary.

What it doesn't include, and how to get it

How we work

1. You pay and receive confirmation.
2. You fill in the creative-vision form and send us your inputs.
3. We present the storyboard and the script.
4. You send us one round of changes and approve in writing.
5. We produce, check the quality of every piece and deliver.

Our commitment: storyboard and delivery within the business days stated in your package summary, counted from when the three conditions in “Timelines and delivery” are met.

What we need from you: payment, your complete inputs and your sign-off on the storyboard.

Prices, payments and taxes

Prices are in Mexican pesos. The summary before payment states whether the price includes VAT. If you visit the site from the United States or Canada, the price is shown in US dollars as the equivalent of the peso price; from any other country, in pesos when the page is in Spanish and in dollars when it is in English. Clients outside Mexico are not charged Mexican VAT, and the payment processor charges the peso amount at the day's exchange rate.

Brand pieces are quoted in writing and the quote states the deposit and when the rest is paid.

Timelines and delivery

The clock starts when three conditions are met: (1) payment confirmed, (2) complete inputs and (3) an approved storyboard. If any of them is delayed, the delivery date moves by the same number of days. We tell you in writing about any change of date.

We deliver through a restricted-access link, in the agreed formats (9:16 and any others your package states), each file with its identifier.

Changes and revisions

We include one round of changes on the storyboard. Changing an image is quick and cheap; redoing a video that's already animated isn't. So:

• Changes on the storyboard, within the included round, cost nothing.
• Additional rounds and changes to videos already produced are quoted before we make them.
• If a video doesn't match the approved storyboard or has a technical error of ours, we fix it at no cost.

AI tool credits

Your package includes AI credits up to the cap stated in your summary. If your requests go over the cap (for example, by asking for premium models or many regenerations), we tell you first and the excess is charged at cost + 20%.

AI-made content

• All content is made with artificial intelligence, and we say so.
• Our characters can demonstrate, explain or dramatise your product, but never present themselves as real customers with real experiences. We don't make fake testimonials.
• You approve in writing the claims about your product (prices, benefits, results). In regulated categories (health, aesthetics, supplements, alcohol, finance) we need the approval of the responsible person on your side.
• We follow the policies of the platforms where it will run (including AI-content disclosure). If a platform rejects an ad under its policy, we adjust it with you.

Real people's likeness and voice

We don't use the likeness or voice of anyone on the Gudsoop team. If you want your face or voice (or someone on your team's) to appear, we do it only with signed consent stating what is said, where it runs, for how long and how it ends. We produce no cloning without your consent, signed on the corresponding form.

Intellectual property and licences

• Your inputs (brand, photos, characters, copy) remain yours. You give us permission to use them only for your project and confirm that you hold the rights.
• The deliverables: once paid, you can use them without time limit in your channels and ads. Details on the ownership of the deliverables are set out in the final version of these Terms.
• What stays ours: our methods, templates, prompts and generic avatars that aren't exclusive to your brand.

Portfolio and case studies

We only show your project in our portfolio or as a case study if you give us written permission.

Cancellations and refunds

Cancellation and refund conditions are agreed with you in writing before you pay. If you need to cancel, write to us at contacto@gudsoop.com.

Results

We make ads designed to sell and give you testing recommendations, but we don't guarantee sales or ad results: they depend on your offer, your budget, your targeting and the platform.

Confidentiality

What you share with us about your business stays between us and is used only for your project.

Personal data

We handle your data under our Privacy Notice, in line with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, published on March 20, 2025.

Gifts and bonuses

Sometimes we add something you don't expect (for example, extra statics). It's a gesture for your project, not part of the package or a commitment for future orders.

Changes to these terms

We may update these Terms. The version in force and its date are at the foot of this page; projects already paid for are governed by the version you accepted when paying.

Governing law and contact

These Terms are governed by the laws of Mexico. For any dispute, the parties submit to the courts of Guadalajara, Jalisco, without prejudice to the rights that Mexico's Federal Consumer Protection Law and PROFECO grant consumers.

Questions: contacto@gudsoop.com.